{"id":35,"date":"2026-10-07T01:25:37","date_gmt":"2026-10-06T23:25:37","guid":{"rendered":"https:\/\/staging.karivarah.com\/faqs\/"},"modified":"2026-10-07T13:50:18","modified_gmt":"2026-10-07T11:50:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/karivarah.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Frequently asked questions<\/h1>\n\t\t\t\t

Find answers to common questions about our products, shipping, returns, and the artisans we work with.<\/p>\n\t\t\t<\/div>\n\t\t\t

<\/svg>Payments<\/span><\/svg><\/summary>

What payment methods do you accept?<\/h3>

You can pay with Klarna, Visa, Mastercard, Apple Pay, or Google Pay.<\/p>\n<\/div><\/div>

Is my payment secure?<\/h3>

We use Kustom Checkout<\/a> (a Nordic payments provider from Sweden) to process payments. Your card details are handled securely by our payment providers, and we never store your card information.<\/p>\n<\/div><\/div>

Do I have to pay customs or import fees?<\/h3>

No. All our products are stored in our warehouse in Norway and shipped directly to you. The price shown at checkout is the price you pay, with only a local delivery fee added if your order doesn\u2019t qualify for free shipping.<\/p>\n<\/div><\/div><\/div><\/details>

<\/svg>Shipping and delivery<\/span><\/svg><\/summary>

Where do you ship from?<\/h3>

All orders are shipped directly from our warehouse in Tr\u00f8ndelag, Norway, with delivery handled by Posten, PostNord, or Helthjem.<\/p>\n<\/div><\/div>

How long does delivery take?<\/h3>

Orders are prepared for dispatch within 1\u20133 business days. Delivery typically takes another 3\u20136 business days. You\u2019ll get tracking details as soon as your order is on its way.<\/p>\n<\/div><\/div>

Do you offer free shipping?<\/h3>

Yes. You\u2019ll get free standard shipping on orders over NOK 800. For orders below this amount, shipping costs will be calculated at checkout.<\/p>\n<\/div><\/div>

Do you ship internationally?<\/h3>

We currently ship only within Norway, but we hope to offer international shipping in the future.<\/p>\n<\/div><\/div><\/div><\/details>

<\/svg>Withdrawal, returns, and refunds<\/span><\/svg><\/summary>

What is your returns policy?<\/h3>

Changed your mind? You have 14 days, counted from the day after you receive your order, to notify us that you wish to withdraw from the purchase. You\u2019re responsible for the return shipping costs. If an item is faulty, we\u2019ll cover the shipping. See returns and refunds<\/a> for how to go about it.<\/p>\n<\/div><\/div>

How long do refunds take to process?<\/h3>

We\u2019ll issue your refund within 14 days of receiving your withdrawal notice. We may hold the refund until we receive the returned item or you provide proof that you\u2019ve sent it back. Your refund will be issued to the original payment method. Depending on your bank or payment provider, it may take a few additional business days to appear in your account.<\/p>\n<\/div><\/div>

How do I cancel or return an order?<\/h3>

Use the same form to cancel an order or request a return. To find the form, scroll to the bottom of any page on our website and click \u201cCancel or return.\u201d If you\u2019re logged in to your account, you can also go to \u201cMy orders,\u201d click \u201cView\u201d next to the relevant order, and select \u201cCancel or return.\u201d If you access the form from the bottom of the page, you\u2019ll need to enter your order number and, if you\u2019re not signed in, the email address you used at checkout. Once your details are verified, you can select the items you want to cancel or return.<\/p>\n<\/div><\/div>

How should I package items for return?<\/h3>

Please use the original packaging where possible. Pack items securely, taking extra care with fragile pieces, and make sure the return parcel is clearly labelled.<\/p>\n<\/div><\/div><\/div><\/details>

<\/svg>My order<\/span><\/svg><\/summary>

How can I track my order?<\/h3>

We ship with Posten, Helthjem, and PostNord. Once your order has been dispatched, you\u2019ll receive a tracking link directly from the carrier.<\/p>\n<\/div><\/div>

Can I change or cancel my order after placing it?<\/h3>

Use the same form to cancel an order or request a return. Scroll to the bottom of any page and click \u201cCancel or return,\u201d or go to \u201cMy orders\u201d in your account, open the relevant order, and select \u201cCancel or return.\u201d If you submit your cancellation request before the order ships, we\u2019ll stop it from leaving our warehouse. If it has already shipped, you can use the same form to request a return. Need to change your delivery address? Email us within 24 hours of placing your order, and we\u2019ll do our best to update it before dispatch.<\/p>\n<\/div><\/div>

When will my order be dispatched?<\/h3>

We\u2019ll dispatch your order within 3 business days of purchase. If there\u2019s a delay, we\u2019ll let you know.<\/p>\n<\/div><\/div>

Will my piece look exactly like the photos?<\/h3>

Each piece is handmade, so no two are exactly alike. Natural variations in grain, colour, and finish are part of the craft, and some artisans make small adjustments to a design, giving each piece its own character. Product photos show an individual piece and are intended as a guide to the overall design and style. Colours may also appear slightly different depending on your screen settings and lighting conditions.<\/p>\n<\/div><\/div>

My order arrived damaged<\/h3>

If your packaging arrives with visible damage, please notify the courier before accepting or signing for the delivery. Take photos of the packaging and open the parcel carefully. If the item is damaged, take photos of the damage and contact us<\/a> as soon as possible. We\u2019ll work with you to resolve the issue quickly. Your rights are set out in section 10 of our terms<\/a>.<\/p>\n<\/div><\/div>

I haven\u2019t received my order<\/h3>

If there are any delays with your order, we\u2019ll contact you directly. Once your order has been dispatched, you\u2019ll receive tracking details from the courier. If you haven\u2019t received an update or tracking information within 7 business days of placing your order, please get in touch<\/a>.<\/p>\n<\/div><\/div><\/div><\/details>

<\/svg>Gift cards and discount codes<\/span><\/svg><\/summary>

How do I buy a gift card?<\/h3>

Choose an amount on the gift card page<\/a>. If it\u2019s for someone else, tick \u201cSend it as a gift\u201d and add their email, your name, a message and the day it should arrive. Leave the box unticked and the gift card comes to you. It arrives by email with a code that works straight away, and it\u2019s valid for one year from the day it\u2019s sent.<\/p>\n<\/div><\/div>

How do I use a gift card?<\/h3>

Press \u201cUse your gift card\u201d in the email and the gift card goes straight into your cart. You can also open \u201cDiscount codes and gift cards\u201d in your cart, enter the code and press \u201cApply code\u201d. A gift card pays for all or part of an order, and whatever you don\u2019t spend stays on the card until it expires. You can use up to five gift cards on one order, together with one discount code.<\/p>\n<\/div><\/div>

What happens if I return something I paid for with a gift card?<\/h3>

Your return is handled the same way as any other. The amount you paid with the gift card goes back onto the card, and we email you when it\u2019s there. If the card has less than a month left by then, it stays valid for a month from that day. Only the person who bought a gift card can have the gift card itself refunded, and the money goes back to the payment method they used. There\u2019s more in our terms and conditions<\/a>.<\/p>\n<\/div><\/div>

How do I use a discount code?<\/h3>

Add your items to the cart and go to the cart page. Expand \u201cDiscount codes and gift cards,\u201d enter your code, and click \u201cApply code\u201d before proceeding to checkout.<\/p>\n<\/div><\/div>

Can I use more than one discount code?<\/h3>

You can use one discount code per order. Discount codes can\u2019t be combined with each other, but gift cards can be used alongside one.<\/p>\n<\/div><\/div>

My code isn\u2019t working<\/h3>

First, check that your code hasn\u2019t expired and that your order meets the promotion\u2019s terms. If it still doesn\u2019t work, contact us<\/a> with the code, and we\u2019ll look into it.<\/p>\n<\/div><\/div><\/div><\/details>

<\/svg>Ethics<\/span><\/svg><\/summary>

How do you source your products?<\/h3>

We prioritise working directly with independent artisans and cooperatives. In some cases, remote locations or communication barriers mean we work through local representatives or workshop managers instead. When we do, we aim to ensure fair prices and respectful working conditions. Most of our collection is sourced directly from the artisans who make it.<\/p>\n<\/div><\/div>

Are the artisans paid fairly?<\/h3>

The independent artisans and cooperatives we work with set their own prices and decide how much they want to produce. We place orders based on what works for them and pay the agreed price. Our goal is to build long-term relationships that respect their craft, independence, and way of working. On the other hand, assessing artisan businesses from a distance can be challenging, so we prioritise working with certified Fair Trade businesses, businesses with transparent operations and publicly accessible workshops, and those whose workshops we can visit in person. This helps us make more informed decisions about who we work with and how their products are made.<\/p>\n<\/div><\/div>

Where are your products made?<\/h3>

Most of the artisans we work with are independent artisans who craft their pieces from home. Others work in small, local workshops.<\/p>\n<\/div><\/div><\/div><\/details><\/div>