Frequently asked questions

You can pay with Klarna, Visa, Mastercard, Apple Pay, or Google Pay.

We use Kustom Checkout (a Nordic payments provider from Sweden) to process payments. Your card details are handled securely by our payment providers, and we never store your card information.

No. All our products are stored in our warehouse in Norway and shipped directly to you. The price shown at checkout is the price you pay, with only a local delivery fee added if your order doesn’t qualify for free shipping.

All orders are shipped directly from our warehouse in Trøndelag, Norway, with delivery handled by Posten, PostNord, or Helthjem.

Orders are prepared for dispatch within 1–3 business days. Delivery typically takes another 3–6 business days. You’ll get tracking details as soon as your order is on its way.

Yes. You’ll get free standard shipping on orders over NOK 800. For orders below this amount, shipping costs will be calculated at checkout.

We currently ship only within Norway, but we hope to offer international shipping in the future.

Changed your mind? You have 14 days, counted from the day after you receive your order, to notify us that you wish to withdraw from the purchase. You’re responsible for the return shipping costs. If an item is faulty, we’ll cover the shipping. See returns and refunds for how to go about it.

We’ll issue your refund within 14 days of receiving your withdrawal notice. We may hold the refund until we receive the returned item or you provide proof that you’ve sent it back. Your refund will be issued to the original payment method. Depending on your bank or payment provider, it may take a few additional business days to appear in your account.

Use the same form to cancel an order or request a return. To find the form, scroll to the bottom of any page on our website and click “Cancel or return.” If you’re logged in to your account, you can also go to “My orders,” click “View” next to the relevant order, and select “Cancel or return.” If you access the form from the bottom of the page, you’ll need to enter your order number and, if you’re not signed in, the email address you used at checkout. Once your details are verified, you can select the items you want to cancel or return.

Please use the original packaging where possible. Pack items securely, taking extra care with fragile pieces, and make sure the return parcel is clearly labelled.

We ship with Posten, Helthjem, and PostNord. Once your order has been dispatched, you’ll receive a tracking link directly from the carrier.

Use the same form to cancel an order or request a return. Scroll to the bottom of any page and click “Cancel or return,” or go to “My orders” in your account, open the relevant order, and select “Cancel or return.” If you submit your cancellation request before the order ships, we’ll stop it from leaving our warehouse. If it has already shipped, you can use the same form to request a return. Need to change your delivery address? Email us within 24 hours of placing your order, and we’ll do our best to update it before dispatch.

We’ll dispatch your order within 3 business days of purchase. If there’s a delay, we’ll let you know.

Each piece is handmade, so no two are exactly alike. Natural variations in grain, colour, and finish are part of the craft, and some artisans make small adjustments to a design, giving each piece its own character. Product photos show an individual piece and are intended as a guide to the overall design and style. Colours may also appear slightly different depending on your screen settings and lighting conditions.

If your packaging arrives with visible damage, please notify the courier before accepting or signing for the delivery. Take photos of the packaging and open the parcel carefully. If the item is damaged, take photos of the damage and contact us as soon as possible. We’ll work with you to resolve the issue quickly. Your rights are set out in section 10 of our terms.

If there are any delays with your order, we’ll contact you directly. Once your order has been dispatched, you’ll receive tracking details from the courier. If you haven’t received an update or tracking information within 7 business days of placing your order, please get in touch.

Choose an amount on the gift card page. If it’s for someone else, tick “Send it as a gift” and add their email, your name, a message and the day it should arrive. Leave the box unticked and the gift card comes to you. It arrives by email with a code that works straight away, and it’s valid for one year from the day it’s sent.

Press “Use your gift card” in the email and the gift card goes straight into your cart. You can also open “Discount codes and gift cards” in your cart, enter the code and press “Apply code”. A gift card pays for all or part of an order, and whatever you don’t spend stays on the card until it expires. You can use up to five gift cards on one order, together with one discount code.

Your return is handled the same way as any other. The amount you paid with the gift card goes back onto the card, and we email you when it’s there. If the card has less than a month left by then, it stays valid for a month from that day. Only the person who bought a gift card can have the gift card itself refunded, and the money goes back to the payment method they used. There’s more in our terms and conditions.

Add your items to the cart and go to the cart page. Expand “Discount codes and gift cards,” enter your code, and click “Apply code” before proceeding to checkout.

You can use one discount code per order. Discount codes can’t be combined with each other, but gift cards can be used alongside one.

First, check that your code hasn’t expired and that your order meets the promotion’s terms. If it still doesn’t work, contact us with the code, and we’ll look into it.

We prioritise working directly with independent artisans and cooperatives. In some cases, remote locations or communication barriers mean we work through local representatives or workshop managers instead. When we do, we aim to ensure fair prices and respectful working conditions. Most of our collection is sourced directly from the artisans who make it.

The independent artisans and cooperatives we work with set their own prices and decide how much they want to produce. We place orders based on what works for them and pay the agreed price. Our goal is to build long-term relationships that respect their craft, independence, and way of working. On the other hand, assessing artisan businesses from a distance can be challenging, so we prioritise working with certified Fair Trade businesses, businesses with transparent operations and publicly accessible workshops, and those whose workshops we can visit in person. This helps us make more informed decisions about who we work with and how their products are made.

Most of the artisans we work with are independent artisans who craft their pieces from home. Others work in small, local workshops.